Our Internal Dispute Resolution Scheme
We hope you are delighted with our services, but if you have any complaints you should notify us by contacting our Complaints Officer:-
Name Mr Paul Kamper
Firm Kamper Chartered Accountants
Phone 02 9529 4411
Address Level 3, 10 King Street, Rockdale NSW 2216
In communicating with our Complaints Officer please explain the details of your complaint as clearly as you can. You may do this verbally or in writing.
When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.
Our External Dispute Resolution Scheme
If we do not reach agreement on your complaint, you may subsequently refer the complaint to our ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is:-
Name Credit & Investments Ombudsman
Phone 1800 138 422
Address PO Box A252 Sydney South NSW 1235