Dispute Resolution

Our Internal Dispute Resolution Scheme

We hope you are delighted with our services, but if you have any complaints you should notify us by contacting our Complaints Officer:-

Name  Mr Paul Kamper
Firm  Kamper Chartered Accountants
Position  Partner
Phone  02 9529 4411
Email  paul@kamper.com.au
Address  Level 3, 10 King Street, Rockdale NSW 2216

In communicating with our Complaints Officer please explain the details of your complaint as clearly as you can. You may do this verbally or in writing. 

When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.  

Our External Dispute Resolution Scheme

If we do not reach agreement on your complaint, you may subsequently refer the complaint to our ASIC Approved External Dispute Resolution (EDR) Scheme.  Our external dispute resolution provider is:-

Name  Credit & Investments Ombudsman    
Phone  1800 138 422    
Address  PO Box A252 Sydney South NSW 1235    
Website  www.cio.org.au

External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.